We currently deliver to the following European and Worldwide destinations : Australia, Austria, Belgium ,Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Hong Kong, Iceland, Ireland, India, Isle of Man, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States of America.
Free UK Delivery on orders over £60 (excluding Northern Ireland / Channel Isles)
Delivery costs £3.95 (£8 for Northern Ireland / Channel Isles). UK deliveries within 3-5 working days.
Next Day Delivery costs £4.95. (£20 for Northern Ireland / Channel Isles)
During busy and sale periods next day delivery will be unavailable and please allow 5-7 working days.
We now offer a click and collect service to mainland UK, please order normally to your home address, and once DPD have your parcel they will send either a text or email giving you the option to deliver to the closest pick up shop
Delivery costs £10. European delivery within 3-7 working days.
Delivery costs £25 to Norway/Croatia/Iceland/Switzerland/Serbia/Bosnia
Delivery is £15.00 and normally takes up to 10 working days
Delivery to Japan, Australia, Canada and USA is £25
Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay
NEXT DAY DELIVERY
If you order Next Day Delivery by 3pm, Monday to Thursday, you will receive your goods the next day**. Please note the cut off for next day delivery on jewellery is 12pm. If you place an order after 3pm on a Thursday on a next day service you will not receive this until the following Monday, we do not deliver on Saturdays.
If you order anytime after 3pm on a Friday and over the weekend, you will receive your goods on the Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.
During busy sale periods Next Day Delivery option may not be available. Any changes will be stated in delivery information.
We do not deliver on a Bank Holiday so please be aware of any upcoming ones when you order!
**Providing our carriers services are functioning normally and there are no adverse weather conditions, or other factors which are out of our control.
We aim to dispatch all orders received before 3pm on the same day. We aim to dispatch any orders placed after this the following day, except Friday when we aim to dispatch on the following Monday or next working day if the Monday is a public holiday. These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse.
Please note that we do not deliver to PO Boxes.
With all returns, please ensure the below procedure is followed in any email correspondence to us for a swift resolution with our customer service team:
- Your ORDER NUMBER in the subject line (not any invoice numbers or shipment numbers)
- Some images of the item you have and also images identifying what the issue is that you are facing
If you have any queries regarding our returns process, please do not hesitate to contact us at firstname.lastname@example.org.
All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges. When a refund has been processed you will be notified via email stating “Refund Memo”. This means a refund has been actioned on the order and it will be returned back to the method of payment you used (debit card / paypal).
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
Hygiene - Please note that in the interests of hygiene, earrings cannot be returned, unless they are faulty.
Returns Address: Fiorelli Web Returns, Bay Studio Main Building - Unit 1, Bay Studios Business Park, Ffordd Amazon, Swansea, SA1 8QB
NON-FAULTY GOODS and SALE ITEMS
Returns are free within the UK on full price items, please follow the instructions on the DPD Return To Shop label inside your order. If you do not wish to use this service then please contact our customer service team who will be able to provide a pre-paid label for Royal Mail. During sale, you, the customer are responsible for the cost of sending back any items.
Please clearly state on the returns form whether you require a refund or a like for like exchange. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
We will not accept any returns for non-faulty items that have been used and/or tags removed.
Please note, we cannot accept returns of personalised items.
If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.
As we are unable to reimburse you for the cost of the returns postage, we offer a pre-paid returns label for any faulty goods. Please contact us on +44 (0) 1252 533 561 or email@example.com to receive your pre-paid label.
If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).